We reserve the right to change these terms and conditions at anytime, and it is your responsibility to read the terms and conditions on each occasion you use the website. Dimensions & colour shades are not always 100% accurate and are for guidance only.
We take payment from your PayPal account at the time we receive your order, once we have checked your PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk
Deposits held for goods that are not collected or delivered within 90 days are NON-REFUNDABLE.
All prices include V.A.T if exporting to a country outside the E.U you may be entitled to a V.A.T refund
On your purchase you will be contacted by one of our staff to arrange delivery. We offer two slots A.M. (10 – 1) P.M. ( 2- 6) Monday through till Saturday we may be able to offer a more specific time. Failed deliveries will incur a re delivery charge.
*Please note that Delivery Times are not guaranteed and may vary by postcode and location also on rear occassions through circumstances beyond our control can lead to delivery cancellations. We will, of course, make every effort to keep you informed and rearrange a new delivery date.
It is your responsibility to ensure that the goods can be delivered to the room of your choice, THEREFORE we will only deliver beyond the entrance of the premises at your risk. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators. We do not accept any responsibility for any damaged caused this should be covered by your own insurance policy.
All sizes given are approximate and you should satisfy yourself that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3’0″ single, 4’6″ double, and 5’0″ king) refer to the sleeping surface only and you should check the overall dimensions given for each product.
ASSEMBLY OF YOUR FURNITURE
We do not assemble beds or flat pack furniture unless by prior arrangement.
Assembly of an item or items on or before delivery [by prior arrangement] means assembly of the item itself. We will not be held responsible for uneven flooring, walls, carpet etc which means that
the item does not sit straight, or in the case of a wardrobe means that it may not be as stable as required or doors do not align perfectly.
WE WANT YOU TO LOVE IT! Unfortunately we do not take any returns or refunds for specially ordered items all other refunds are subject to a 50% Restocking fee . If you would like an exchange or refund item(s) must be unused, in their original undamaged packaging, in a saleable condition, with your receipt. We will offer exchange on Faulty Goods and we will offer replacement on Damaged Parts. Please note you are responsible for the cost of returning the item(s) to us unless we delivered the item to you in error.
WHAT IF MY ORDER ARRIVES DAMAGED?
Our products are well packaged to withstand damage during shipping and goods will be checked before leaving our warehouse in the unlikely event your goods are defective or damaged on arrival please inform your delivery driver.
We will make every effort to help you obtain the necessary replacements as quickly as possible, from stock where possible or as soon as we have received it from the manufacturers.
DON’T WANA BUY ONLINE
CALL OUR HOTLINE 0208 962 9 431 and speak to one of our staff who will be Happy to process your order over the telephone. Or why not pop over to our warehouse.
CARE OF YOUR GOODS
Please turn your mattress regularly and use a mattress protector do not use solvents or abrasive products on your furniture or bedstead. Always follow manufactures recommendations as failure to do so may invalidate your warranty.
All our products are covered by a minimum guarantee of 12 months this covers manufacturing or material defects, wear and tear misuse or abuse are excluded.